Serve Agreement
DOG BOARDING OF SAN ANTONIO, LLC
TERMS OF SERVICE (SERVICES AGREEMENT)
PLEASE READ CAREFULLY BEFORE PROCEEDING. BY DIGITALLY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN.
This Terms of Service (“Agreement”) is entered into between the pet owner (“Owner,” and may also be referred to as “Client,” “Customer,” or “User”) and Dog Boarding of San Antonio LLC, a Texas limited liability company with a business address at 10718 Expedition Creek, San Antonio, TX 78254, and contact number 210-502-4415 (“Provider,” and may also be referred to as “Company,” “Facility,” or “we”).
Dog Boarding of San Antonio LLC is a limited liability company duly organized and existing under the laws of the State of Texas. The Owner acknowledges and agrees that all services provided under this Agreement are rendered solely by the Company, as a distinct legal entity, and not by any individual member, manager, officer, employee, agent, or representative of the Company in their personal capacity. The limitations of liability afforded to limited liability companies under Texas law are expressly incorporated herein.
1. Definitions:
For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:
 “Agreement” means these Terms of Service, including referenced schedules and policies, as may be amended.
 “Dog(s)” or “Pet(s)” means the animal(s) owned by the Owner and brought to the Facility for Services.
 “Facility” means the physical premises of Dog Boarding of San Antonio LLC located at 10718 Expedition Creek, San Antonio, TX 78254.
 “Owner” means the individual(s) or entity entering into this Agreement as the owner or legal custodian of the Dog(s).
 “Provider” means Dog Boarding of San Antonio LLC, its members, managers, officers, employees, agents, and representatives.
 “Services” means the dog boarding, daycare, and any ancillary services provided by the Provider to the Owner for the Dog(s), as specified in the applicable reservation.
 “Reservation” means a confirmed booking for Services for a specific Dog(s) and duration.
 “Digital Acceptance” means any electronic method by which the Owner indicates agreement to these Terms, including but not limited to clicking an “I Agree” button, checking a box, submitting an online form, or proceeding with a reservation through the
Provider’s website or online portal.
 “Released Parties” means the Company, its owners, officers, employees, agents, and representatives.
2. Scope of Services:
The Provider agrees to provide professional dog boarding and/or daycare services for the Owner’s Dog(s) at the Facility, subject to the terms and conditions of this Agreement and the specifics of each Reservation. The scope of Services may include, but is not limited to:
 Supervised care and accommodation for the Dog(s) during the reserved period.
 Feeding and watering of the Dog(s) according to the Owner’s provided instructions.
 Administering medication to the Dog(s) as specifically instructed by the Owner in writing,
provided the medication is non-injectable and the Dog(s) is cooperative.
 Opportunities for exercise and socialization with other dogs, subject to temperament
assessment and at the Provider’s sole discretion.
 Basic cleaning and maintenance of the Dog(s)’s designated area.
 Observation of the Dog(s)’s health and behavior, and notification to the Owner in case of
concerns.
The Provider reserves the right to modify the scope of Services or implement additional services at its discretion, without prior direct notice, provided that such modifications or additions are communicated.
3. Understanding of Risks:
The Owner understands and acknowledges that interacting with dogs, whether in a boarding or daycare setting, involves inherent risks. These risks include, but are not limited to:
 Physical injury to the Owner, the Owner’s dog(s), or other individuals or animals, which may result from bites, scratches, nips, jumps, or other actions by dogs.
 Illness or disease that may be transmitted between dogs.
 Behavioral issues that may arise in a group setting, such as aggression, anxiety, or property
damage.
 Accidental injury or death of the Owner’s dog(s) due to unforeseen circumstances.
 The Owner understands and accepts these inherent risks associated with their pet’s stay
and the Services provided by the Company.
4. Limited Liability Company:
The Owner acknowledges that Dog Boarding of San Antonio, LLC is a Limited Liability Company formed under the laws of the State of Texas. The Owner understands that the Company is designed to separate personal liability from business operations. The Owner agrees that the Company, as a separate legal entity operating in Bexar County, Texas, is solely responsible for any claims or liabilities arising from the provision of the Services, and that the owners (including Nicole Castillo) and employees of the Company are not personally liable for such claims, except in cases of gross negligence or willful misconduct.

5. Reservations and Check-In/Check-Out Procedures:
The Owner agrees to abide by the Provider’s procedures for all reservations, check-ins, and check- outs.
 Reservations: All services require reservations, which are subject to availability. A reservation is considered confirmed only upon explicit acceptance by the Provider and receipt of full payment as detailed in the Payment, Cancellation, and Termination (Section 7).
 Check-In/Check-Out: The Owner agrees to bring the Dog(s) to and pick up the Dog(s) from the facility during the designated Pickup & Drop-Off Hours outlined in Section 5.1.
 Late Pick-Up: Failure to pick up the Dog(s) by the scheduled check-out time may result in additional charges at the Provider’s standard daily rate.
5.1. Pickup & Drop-Off Hours
All arrivals and departures must occur during the Provider’s posted hours.
 Monday - Friday: 8:00 AM - 5:00 PM
 Saturday - Sunday: 9:00 AM - 4:00 PM
The Provider cannot accommodate arrivals or pickups outside of these hours without a prior
arrangement. Additional fees may apply for pre-arranged exceptions.
6. Key Policies to Acknowledge:
The Owner acknowledges and agrees to the following key policies, which are explained in further detail in this Agreement:
 Video Surveillance: The Facility is monitored by video surveillance for the safety and security of the dogs.
 Payment & Cancellation Policy: The Owner understands that payment for services is due at the time of booking. The Owner also agrees to the specific cancellation policies, including a 72-hour notice period for regular reservations and a 14-day notice period for holiday reservations, as outlined in Section 7.
 Right to Refuse/Terminate Services: The Owner agrees that the Provider reserves the right to refuse or terminate services at any time if, in its sole discretion, the Dog(s) poses a safety risk, the Owner is non-compliant with the Company’s policies, or for any other valid reason.
 Refund Policy: The Owner understands that the refund policy is subject to the terms of this Agreement, with no refunds or credits issued for early departures or for services terminated due to the Owner’s breach of the Agreement.
 Vaccination Requirements: The Owner agrees to provide proof of up-to-date vaccinations for their Dog(s) before or upon arrival.
Health & Mobility Requirements: The Owner agrees to disclose any medical conditions or mobility limitations at the time of booking and understands that the Provider may refuse or terminate services for sick or non-mobile pets.
 Emergency Contact & Veterinary Care: The Owner agrees to provide current and accurate emergency contact information and authorizes the Provider to seek veterinary care for the Dog(s) at the Owner’s expense.
 Abandoned Dogs: The Owner understands that if their Dog(s) are not picked up within three (3) days of the scheduled pick-up date without communication, the Dog(s) may be considered abandoned and surrendered to the appropriate authorities.
 Non-Disparagement Clause: The Owner agrees to address any concerns or complaints directly with the Provider in a good-faith effort to resolve the issue before making any public statements.
7. Payment, Cancellation, and Termination: 7.1. Payment & Cancellation Policy
To confirm a Reservation, full payment for Services is required at the time of booking. Reservations cannot be held without payment.
Regular Cancellations:
 72 hours or more before arrival: The Owner will receive a full refund.
 Less than 72 hours before arrival: The Owner will be charged the equivalent of one night’s
boarding fee, and the remainder of the payment will be refunded.
Holiday Cancellations:
 Holiday Reservations require full payment at the time of booking to secure a spot.
 14 days or more before arrival: The Owner will receive a full refund.
 Less than 14 days before arrival: The full payment will be forfeited. This policy is in place
because holiday spaces are limited and cannot typically be rebooked on short notice.
Early Departures:
If a Pet is picked up before the scheduled departure date, the Owner remains responsible for payment of the entire original Reservation period. No refunds or credits will be issued for early departures, as the reserved space has been held exclusively for the Owner’s Pet.
7.2. Provider’s Right to Refuse or Terminate Services
The Provider reserves the absolute right to refuse service to any Dog(s) or to terminate this Agreement and discontinue Services at any time, with or without cause, upon providing reasonable notice to the Owner (which may be verbal or written, including electronic communication). Reasons for refusal or termination may include, but are not limited to:
Safety concerns regarding the Dog(s)’s behavior, including actual or threatened aggression towards staff, other animals, or property.
 The Dog’s health condition poses a risk to other animals or the Facility environment.
 The Owner’s non-compliance with any terms or policies of the Provider.
 The Owner’s provision of inaccurate or misleading information about the Dog(s) or their
care requirements.
 Failure to provide up-to-date vaccination records.
 The Dog(s) not meeting the eligibility criteria outlined in Section 23.
 Any other reason deemed appropriate by the Provider in its sole and professional judgment
to ensure the safety, well-being, and operational integrity of the Facility and the animals in its care.
In cases of immediate safety concerns, the Provider reserves the right to terminate Services without prior notice.
7.3. Refunds upon Termination by Provider
In the event of termination by the Provider before or during the service period (except in cases of the Owner’s breach of this Agreement or safety concerns related to the Dog(s)’s behavior or health), any pre-paid amounts for Services not yet rendered will be refunded to the Owner on a prorated basis, less any charges incurred due to the Owner’s non-compliance with the cancellation policy or any other applicable fees. No refunds will be issued if Services are terminated due to the Dog(s)’s aggressive behavior, health condition posing a risk, or the Owner’s breach of this Agreement.
8. Entire Agreement:
This Agreement, including any referenced policies and schedules, constitutes the entire agreement and understanding between the Owner and the Provider with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, understandings, and agreements, whether oral or written. No other agreements, promises, or representations, unless expressly incorporated herein, shall be binding on the parties.
9. Amendments:
This Agreement may be amended or modified by the Provider at any time without prior direct notice to the Owner. Amendments will be effective upon posting the revised terms on the Provider’s website or through other electronic communication methods. The Owner’s continued use of the Services following the posting of any amendments constitutes the Owner’s acceptance of and agreement to be bound by the revised terms. It is the Owner’s responsibility to regularly review the most current version of these Terms of Service.
10. Liability, Waiver, and Indemnification:
a. Limitation of Liability: To the fullest extent permitted by applicable law, the Provider’s
liability to the Owner for any claim arising out of or relating to this Agreement or the provision of Services, regardless of the form of action, shall be limited to the total amount paid by the Owner to the Provider for the specific Services in question. The Provider shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of use, or emotional distress, arising out of or in any way connected with this Agreement or the Services, even if the Provider has been advised of the possibility of such damages.
b. Waiver and Release of Liability: In consideration for the provision of the Services, the Owner, on behalf of themselves, their heirs, executors, administrators, and assigns, hereby fully and forever releases, waives, and discharges the Released Parties from any and all claims, actions, causes of action, demands, rights, damages, losses, expenses, and compensation whatsoever, whether known or unknown, foreseen or unforeseen, which the Owner may now have or which may hereafter arise out of or in any way be connected with the Services provided by the Company, including but not limited to any injury to the Owner, the Owner’s dog(s), or damage to the Owner’s property, arising from the inherent risks of dog boarding and daycare (as detailed in Section 3), or the negligence (but not gross negligence or willful misconduct) of the Released Parties. This release specifically includes any claims related to injury, death, illness, or behavioral incidents involving the Owner’s pet during its stay.
c. Indemnification by Owner: The Owner agrees to indemnify, defend, and hold harmless the Provider, its members, managers, officers, employees, agents, and representatives (collectively, the “Released Parties”) from and against any and all claims, suits, actions, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and expenses) arising out of or in any way connected with:
The Owner’s breach of any provision of this Agreement.
 The behavior, actions, or health condition of the Owner’s Dog(s), including but not limited to bites, scratches, property damage, or the transmission of illness to other animals or individuals.
 The Owner’s provision of inaccurate or incomplete information to the Provider.
 Any negligent or willful act or omission of the Owner.
 Any claims made by third parties arising from the Owner’s relationship with the Dog(s).
This indemnification obligation shall survive the termination of this Agreement.
11. Health and Vaccinations:
11.1. Vaccination Requirements: The Owner warrants and represents that the Dog(s)
participating in Services are current on all legally required vaccinations and those specifically mandated by the Provider, including but not limited to rabies, DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza), and Bordetella (kennel cough). The Owner agrees to provide the Provider with written proof of current vaccinations from a licensed veterinarian before or upon the Dog(s)’s arrival at the Facility. The Provider reserves the right to refuse Services to any Dog(s) that do not have up-to-date vaccination records. The Owner agrees to provide such proof as a condition of utilizing the Services.
11.2. Health and Mobility Requirements: For the safety and well-being of all pets in the
Provider’s care, the Provider cannot accept dogs that are non-mobile, severely ill, or otherwise unable to move on their own without prior approval. The Owner must disclose any medical conditions, mobility limitations, or special care requirements at the time of booking. If a pet becomes ill, immobile, or unable to participate safely in boarding during its stay, the Provider reserves the right to require that the pet be picked up early or transferred to a veterinary facility at the Owner’s expense. Boarding fees will not be refunded in such cases, as the reserved space was held exclusively for the Owner’s pet.
11.3. Health Warranty: The Owner warrants that the Dog(s) are in good health and free from any contagious diseases, parasites (including fleas and ticks), or conditions that could pose a risk to other animals or staff. The Owner agrees to disclose any known medical conditions or behavioral issues of the Dog(s) to the Provider before the commencement of Services.
11.4. Right to Isolate: If the Provider suspects that a Dog(s) may have a contagious illness or parasites, the Provider reserves the right to isolate the Dog(s) from other animals and to take necessary precautions to prevent the spread of illness, at the Owner’s expense.
11.5. Veterinary Examination: The Provider reserves the right to require a veterinary examination of the Dog(s) at the Owner’s expense if there are concerns about the Dog(s)’s health or well-being.
12. Emergency Contact and Veterinary Care:
The Owner shall provide the Provider with current and accurate emergency contact information. In the event of a medical emergency, the Owner authorizes Dog Boarding of San Antonio, LLC to seek veterinary care for the Dog(s) at the Owner’s expense. In such instances, the Provider shall make reasonable efforts to contact the Owner or the designated emergency contact. If unable to reach the Owner or emergency contact promptly, the Provider is authorized to seek veterinary care for the Dog(s) as deemed necessary by a licensed veterinarian. The Owner agrees to be solely responsible for all costs and expenses associated with such veterinary care, including but not limited to examination fees, treatment costs, medication expenses, and transportation costs. The Provider reserves the right to charge the Owner’s payment method on file for such expenses.
13. Force Majeure:
Neither party shall be liable for any delay or failure to perform its obligations under this Agreement to the extent that such delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government regulations, epidemics, pandemics, utility failures, or other similar occurrences. In the event of a force majeure event that prevents the Provider from providing Services, the Provider will make reasonable efforts to notify the Owner and may offer alternative arrangements or a refund for any prepaid Services not rendered.
14. Severability:
If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect, and such invalid, illegal, or unenforceable provision shall be deemed to be modified to the extent necessary to make it valid, legal, and enforceable while preserving the intent of the original provision to the fullest extent possible.
15. Waiver:
The failure of either party to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision or a waiver of any other rights or provisions of this Agreement. No waiver shall be effective unless it is expressly stated in writing and signed by the waiving party.
16. Dispute Resolution:
Any dispute, claim, or controversy arising out of or relating to this Agreement or the Services provided hereunder shall be resolved in the following manner:
 Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation.
 Mediation: If negotiation fails, the parties agree to submit the dispute to non-binding mediation in Bexar County, Texas, before resorting to arbitration or litigation. The costs of mediation shall be shared equally by the parties.
 Binding Arbitration: If mediation is unsuccessful, any unresolved dispute shall be submitted to binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Bexar County, Texas, and the decision of the arbitrator shall be final and binding on both parties. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of its intellectual property rights or confidential information.
17. Counterparts:
Not applicable for digital acceptance. This Agreement is a single, integrated electronic document.
18. No Show Policy:
A “No Show” shall occur if the Owner fails to arrive with the Dog(s) for a scheduled Reservation without providing the required cancellation notice as outlined in Section 7(a). In the event of a No Show, the Owner agrees to pay a fee equivalent to the charge for one full day of the reserved Service, or the entire boarding reservation charge, as applicable. This fee is intended to compensate the Provider for lost revenue and resources allocated to the Reservation. The Provider reserves the right to charge the payment method on file for any No Show fees. Repeated instances of No Shows may result in the Provider’s refusal to accept future Reservations from the Owner. No Show fees are non-refundable.
19. Protection of Business Name and Personal Property:
The Owner acknowledges and agrees that the business name “Dog Boarding of San Antonio LLC” and any associated trademarks, logos, or branding are the exclusive property of the Provider. The Owner shall not use the Provider’s business name, trademarks, logos, or branding in any manner without the express prior written consent of the Provider. The Provider shall not be responsible for any personal belongings brought to the Facility by the Owner or left behind after the provision of Services. Any personal belongings left at the Facility for more than three (3) days after the scheduled pick-up date, without prior arrangement, may be deemed abandoned and may be disposed of by the Provider in its sole discretion.
20. Unauthorized Use of Business Name:
The Owner is strictly prohibited from making any unauthorized representations or implications of affiliation, endorsement, or sponsorship by or with Dog Boarding of San Antonio LLC, its owners, employees, or agents, to any third party. Any such unauthorized use of the Provider’s business name or reputation may result in legal action by the Provider.
21. Loopholes and Unforeseen Circumstances:
The Owner acknowledges that this Agreement is intended to be comprehensive but that unforeseen circumstances may arise. Any situation or issue not explicitly addressed in this Agreement shall be resolved by the Provider in its sole and reasonable discretion, consistent with applicable Texas law, industry best practices for pet boarding and daycare, and the overarching principles of fairness and the well-being of the animals in its care. The Provider reserves the right to make decisions and take actions deemed necessary in such circumstances to ensure the safety and operational integrity of the Facility and the animals.
22. Incident of Injury to Another Pet:
The Owner acknowledges that while the Provider takes precautions to ensure the safety and compatibility of dogs in group settings, incidents of injury to another pet may occur due to the inherent risks of animal interaction. If the Owner’s Dog(s) causes injury to another pet at the Facility, the Owner understands and agrees that they may be held liable for all related veterinary or treatment costs incurred by the injured pet’s owner. The Provider reserves the right to separate dogs or terminate Services if a Dog(s) exhibits aggressive behavior.
23. Boarding/Daycare Eligibility Criteria:
The Provider reserves the sole right to determine the eligibility of any Dog(s) for its Services. Ineligibility may be based on factors including, but not limited to, the Dog(s)’s age, health (including contagious conditions), behavior (including aggression or excessive anxiety), vaccination status, breed-specific restrictions imposed by insurance or local regulations, or any
other reason deemed by the Provider to pose a risk to the safety or well-being of the Dog(s), other animals, or staff. The Provider is not obligated to provide Services and may refuse service to any Dog(s) that does not meet its eligibility criteria.
24. Photograph and Video Release:
The Owner hereby grants to the Provider the irrevocable right and permission to capture, use, and distribute photographs, video recordings, and other media of the Owner’s Dog(s) taken at the Facility for promotional, marketing, advertising, educational, and documentation purposes, in any and all media, now known or hereafter devised, worldwide and in perpetuity. The Owner understands and agrees that the Provider shall have the sole discretion regarding the use of such media and that the Owner shall not receive any compensation or royalties for such use. The Provider agrees to use reasonable efforts to avoid disclosing any personally identifiable information of the Owner in connection with such media without the Owner’s explicit consent.
25. Aggressive Behavior:
The Owner warrants that their Dog(s) has no history of aggressive behavior towards humans or other animals. The Owner agrees to immediately inform the Provider of any known aggressive tendencies or past incidents. If the Owner’s Dog(s) exhibits any signs of aggression, as determined by the Provider in its sole discretion, the Dog(s) may be immediately separated from group activities or other animals. The Provider reserves the right to terminate Services immediately and without refund if a Dog(s) is deemed to pose a significant safety risk due to aggressive behavior. The Owner will be responsible for any damages or injuries caused by their Dog(s).
26. Pet Surrender:
The Owner explicitly agrees that utilizing the Provider’s Services is not intended as a means of surrendering or abandoning their Pet(s). The Owner affirms their responsibility for the Pet(s) and their commitment to retrieving the Pet(s) at the scheduled pick-up time. Any intentional failure to retrieve a Pet(s) within the timeframe outlined in the Abandoned Pet Clause (Section 31), without prior communication and agreement with the Provider, will be considered abandonment and may result in the Provider taking appropriate action, including but not limited to contacting animal control authorities or a licensed rescue organization, and pursuing legal remedies against the Owner for all associated costs and damages.
27. Owner’s Certifications:
By digitally accepting these Terms, the Owner hereby certifies and represents that:
 They are the legal owner of the Dog(s) or have the legal authority to act on behalf of the owner.
 All information provided to the Provider regarding the Dog(s), including but not limited to breed, age, weight, health history, behavioral tendencies, and vaccination records, is truthful, accurate, and complete to the best of their knowledge.
They have read, understood, and agree to abide by all the terms and conditions of this Agreement, as well as any other policies or rules posted by the Provider at the Facility or on its website.
 They have the financial capacity to pay for the Services and any additional charges incurred.
28. Flea and Tick Protection Requirement and Disclaimer:
The health and comfort of all animals at the Facility are paramount. Therefore, the Owner warrants that all Dog(s) admitted for Services are currently on a veterinarian-approved monthly flea and tick preventative treatment. Upon check-in, the Owner may be required to provide proof of such treatment. If fleas or ticks are detected on the Owner’s Dog(s) during their stay, the Provider reserves the right to administer a flea and/or tick treatment at the Owner’s sole expense. The Provider may also decline future Services to the Owner if they fail to provide proof of consistent and effective flea and tick control. While the Provider takes precautions to maintain a pest-free environment, the Owner acknowledges that the Provider cannot guarantee that their Dog(s) will not come into contact with fleas or ticks. The Owner releases the Provider from any liability related to the transmission of fleas or ticks during the provision of Services, provided the Provider adheres to standard pest control practices.
29. Assumption of Risk:
The Owner acknowledges and expressly assumes all risks associated with dog boarding, daycare, group play, and social interaction among animals, which are inherent and unavoidable. These risks include, but are not limited to, potential for injury (bites, scratches, nips), illness (transmission of communicable diseases), stress, anxiety, and even death, which may occur despite the Provider’s reasonable care and precautions. The Owner understands that even dogs with no prior history of aggression or illness may act unpredictably in a boarding or group environment. The Owner voluntarily agrees to assume these risks on behalf of themselves and their Dog(s) and releases Dog Boarding of San Antonio LLC, its owners, members, managers, officers, employees, agents, and representatives from any and all liability for any injury, illness, death, or other adverse outcome that may occur during or as a result of the provision of Services, except in cases of the Provider’s gross negligence or willful misconduct. This Assumption of Risk is integral to the provision of Services.
30. Damage to Facility or Property:
The Owner agrees to be held responsible for any damage to the Provider’s Facility, equipment, or property (including but not limited to crates, fences, flooring, furniture, and landscaping) caused by the Owner’s Dog(s) that is beyond normal wear and tear. The Owner acknowledges that they will be liable for the full cost of repair or replacement of any such damaged property, as determined by the Provider in its reasonable discretion. The Provider reserves the right to charge the Owner’s payment method on file for the cost of such repairs or replacements.
31. Abandoned Pet Clause:
If the Owner fails to pick up their Dog(s) within three (3) calendar days after the agreed-upon pick- up date specified in the Reservation, and the Owner has not made any communication with the Provider regarding the delay, the Provider shall consider the Pet(s) to be abandoned. In such an event, the Provider reserves the right, in its sole discretion, to surrender the Dog(s) to a local animal control agency, a licensed animal rescue organization, or other appropriate authorities. The Owner remains fully responsible for all accrued boarding fees, any veterinary expenses incurred, and any additional costs associated with the rehoming or care of the abandoned Pet(s). The Provider may also pursue legal action against the Owner for abandonment and recovery of all associated costs and damages.
32. Non-Disparagement Clause:
The Owner agrees to refrain from making any public statements, whether oral or written, including but not limited to reviews on websites, social media platforms, or other public forums, that may disparage Dog Boarding of San Antonio LLC, its owners, managers, employees, or agents. If the Owner has any concerns or complaints regarding the Services, they agree to first address these concerns directly with the Provider in a good-faith effort to resolve the issue amicably and professionally. The Owner acknowledges that breach of this Non-Disparagement Clause may cause significant harm to the Provider’s reputation and business.
33. Video Surveillance:
The Owner acknowledges and consents to the Provider’s use of video surveillance systems within and around the Facility for the purposes of safety, security, liability management, quality control, and staff training. Video recordings are the sole property of the Provider and may be used by the Provider in its discretion, including in the event of an incident, dispute, or legal proceeding. The Provider is not obligated to provide access to video recordings to the Owner unless required by law.
34. Emergency Boarding Extensions:
If the Owner experiences unforeseen travel delays, emergencies, or other circumstances that prevent them from picking up their Dog(s) at the scheduled time, the Owner must notify the Provider as soon as reasonably possible. The Provider will make reasonable efforts to accommodate an extension of the boarding period at its standard daily rate, subject to availability and the Provider’s sole discretion. The Provider cannot guarantee the availability of extended boarding, particularly during peak seasons or when the Facility is at full capacity. Additional fees for extended boarding will be the responsibility of the Owner and may be charged to the payment method on file.
35. Grooming or Bathing Consent:
The Owner hereby consents to the Provider performing basic grooming services (such as brushing) if the Provider, in its reasonable judgment, deems it necessary for the hygiene or comfort of the Dog(s) during their stay. Any additional grooming services, such as bathing or nail trimming, will only be provided if specifically requested by the Owner and will be subject to the Provider’s standard grooming fees. The Provider reserves the right to perform necessary basic grooming for hygiene purposes without prior explicit consent in certain situations. If the Owner’s stay is extended, the payment method on file may be automatically charged for any additional days of service and any incurred grooming or other additional fees.
36. No Guarantee of Compatibility in Group Play:
The Owner understands and acknowledges that while the Provider takes reasonable precautions to assess the temperament of dogs and to group them with compatible animals, no guarantee can be made regarding the complete compatibility of all dogs in group play or daycare settings. Dogs may exhibit unpredictable behavior, and the Provider reserves the absolute right to remove a Dog(s) from group play or social interaction at any time if it is deemed necessary for the safety and well- being of that Dog(s) or other animals and staff. Such removal does not constitute a breach of this Agreement and will not result in a refund.
37. Client Communication Consent:
The Owner hereby consents to receive communications from the Provider via text messages, emails, and phone calls regarding Reservation details, Pet(s) status updates, invoices, important notices, and potentially promotional content related to the Provider’s services. The Owner acknowledges that providing accurate contact information is their responsibility and that they may opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in such communications or by notifying the Provider directly. However, the Owner acknowledges that they will continue to receive communications directly related to their Reservations and the care of their Pet(s).
38. Neutering and Spaying Requirement:
For the safety and well-being of all animals participating in group play or daycare services, the Provider generally requires that all dogs over six (6) months of age be spayed or neutered. Exceptions to this policy may be made on a case-by-case basis at the sole discretion of the Provider, taking into account the Dog(s)’s temperament, behavior history, and other relevant factors. Owners of unaltered dogs may be subject to additional supervision fees or limitations on the Dog(s)’s interaction with other dogs. The Provider reserves the right to refuse participation in group play or daycare to any unaltered dog if it is deemed to pose a risk or disruption.
BINDING AGREEMENT UPON DIGITAL ACCEPTANCE
BY PROCEEDING TO UTILIZE THE SERVICES OF DOG BOARDING OF SAN ANTONIO, LLC, THE OWNER ACKNOWLEDGES THAT THEY HAVE CAREFULLY READ AND FULLY UNDERSTAND ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING THE INHERENT RISKS OF DOG BOARDING AND DAYCARE, THE LIMITED LIABILITY OF DOG BOARDING OF SAN ANTONIO, LLC, AND THE KEY POLICIES OUTLINED HEREIN, AS WELL AS THE COMPREHENSIVE WAIVER AND RELEASE OF LIABILITY. BY DIGITALLY INDICATING ACCEPTANCE OF THESE TERMS (E.G., BY CLICKING AN “I AGREE” BUTTON OR COMPLETING A RESERVATION), THE OWNER VOLUNTARILY AGREES TO BE LEGALLY BOUND BY ALL THE TERMS AND CONDITIONS OF THIS TERMS OF SERVICE AGREEMENT, WHICH INCORPORATES THE WAIVER AND RELEASE OF LIABILITY, EFFECTIVE FROM THE DATE OF SUCH DIGITAL ACCEPTANCE.